Reduce time to competency
Whether it’s onboarding new agents (which is endless in this space) or launching a new product or service, reducing time to competency for agents is a massive win. And it just so happens to be an area that Axonify is proven to help with. Tracking and A/B testing have proven that, every single time, the Axonify approach to microlearning comes out on top!
When the BT Consumer division hired over 2,000 new agents, they needed to get them up to speed–and fast. Leveraging Axonify they were able to reduce their training duration by 17% for their Sales & Retention group and 24% for their Connections group.
Check out the BT Case Study for the details.